After the initial discussion, Ramsay prepares to sample the dishes. Upon his arrival, Ramsay is initially impressed with the kitchen's good hygiene and organization, and is impressed by Amy's desserts, though becomes more wary when Amy admits that she closes the restaurant if either of the owners are not there. Amy then berates and insults the other customers in the restaurant before storming back into the kitchen. Just when it appears that Samy and the customer will come to blows, a cameraman steps in and escorts the customers out of the restaurant. Samy then turns his attention to the customer's friend, while Amy threatens to call the police. It starts when the customer complains to Samy that his friend and he had been waiting for a pizza for over an hour, causing Samy to lash out at him and order the two customers to leave, but not before insisting that the two customers pay for the drinks they have received. The day before Ramsay arrives, the camera crew witnesses an intense argument between Samy and a customer. Amy says the reviews are 'lies' and states that they cost the restaurant a 'tremendous amount of business'. About two years prior to the episode's filming, bloggers began writing negative reviews of the restaurant's food and pointing out the owners' behavior. Synopsis Īmy and Samy Bouzaglo, the husband-and-wife owners, explain the history of their restaurant: Samy invested over a million dollars to build the restaurant in 2006 to fulfill Amy's dreams. Ī follow-up episode, 'Return to Amy's Baking Company', aired as the season-seven premiere on April 11, 2014. The owners' violent behaviors received negative attention on social media, and the manner in which they responded to this critical reception further fueled the controversy, prompting Forbes to refer to this as an example of how a business should not react to comments posted on social media. The episode marked the only time in the history of both the UK and the US versions of Kitchen Nightmares that Ramsay was unable to complete the restaurant's transformation due to conflict with the owners. The episode first aired on May 10, 2013, and centered on Gordon Ramsay attempting to help Amy and Samy Bouzaglo, owners of Amy's Baking Company in Scottsdale, Arizona. ' Amy's Baking Company' is the 16th episode of the sixth season of Kitchen Nightmares, and the 82nd episode of the series.

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